Returns & Refund Policy

At Anahata, our unwavering dedication revolves around your contentment. We’ve painstakingly honed each of our products to ensure you experience the utmost in results, all while being completely upfront and transparent in our approach. We sincerely hope that you will cherish our offerings as profoundly as we do. However, we do understand that there may be rare instances where you find it necessary to return a product. Be assured, we are wholeheartedly committed to making this process as seamless and trouble-free as possible because your trust and satisfaction are the pillars of our growth. 

In the unlikely event that you need to return a product, we want to underline that we are here to assist you with the utmost concern for your peace of mind. We have laid out our return and refund policy to address your needs. We offer refunds or replacements under the following circumstances: 

Wrong Shipment: If, by any chance, you receive a product different from what you ordered, we extend our heartfelt apologies for any inconvenience caused. We will promptly correct this by sending you the right item. 

Damaged Product: We understand that mishaps can occur during transit. If you receive a product that is damaged, please reach out to us immediately, and we will ensure you receive a replacement promptly. 

Expired Product: Quality is the bedrock of our commitment. If you ever receive a product that has expired, please let us know, and we will take swift action to address the issue.

In any of the scenarios mentioned above, we kindly request that you initiate a return or replacement request within seven days from the date of delivery. To set this process in motion, please contact us via email at natural@anahatabodycare.com. 

We place immense value on your time and will ensure that your request is reviewed within 48 hours. Once your request gains approval, we will coordinate a reverse pickup through our trusted courier partner. They will efficiently collect the order from your doorstep.

Once we have the returned order in our possession, our dedicated service team will swiftly assess it. If the concerns you’ve raised are validated, our team will kickstart the refund process within 24 hours. 

At Anahata, we are here to provide unwavering support throughout your journey. We deeply appreciate your trust in our products and our brand, and we are resolute in ensuring that your experience with us exceeds all expectations. Please bear in mind that no return or any other claim will be deemed acceptable or valid after seven days from the time of delivery, as this time frame allows us to uphold the quality and integrity of our offerings.

Thank you for choosing Anahata. Your satisfaction propels us forward, and we are always just an email away to assist you. We eagerly anticipate serving you with the finest in beauty and wellness.